1 reviews | Active since Jun 2015
Disgusting service
On saturday, 30 May 2015, my daughter bought R4 000 worth of items on her Truworths account AFTER her credit was increased due to her being a very good client. One of the items she bought later on in the afternoon was a jersey for my sister which was her gift . My sister also wanted to buy a pants but Sibongile, the branch Manager refused to let my sister fit on the pants saying that they are closing so the fitting rooms were not available. The cashier who helped my daughter process the second transaction was employee number *** who refused to give me her NAME and was extremely rude to me when iI insisted that I want to know the branch Manager's name AND surname as I want to report her bad attitude and service . The cashier wouldnt even make eye contact with me let alone give me HER name. We got very bad service from them and got dirty looks from the lady who opened the door to let us out. The Branch Manager who refused to let my sister try on the pants she wanted to buy said very rudley that if it doesnt fit she may bring it back but won't allow her to try it on. My sister left the pants and we left as we were being RUSHE Dout of the store. DISGUSTING SERVICE!
Thank you for your post and for bringing this matter to our attention.
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards.
For this reason, we referred this matter to the Area Manager at the relevant store to address. We have been informed that the consultant mentioned in your post is the store Supervisor and not the Store Manager. This being said, the manner in which you were assisted is not in line with our high standards. Our staff are trained to always treat customers in a professional and respectful manner.
We are pleased to hear that the Area Manager has apologized for the incident and that he has made arrangements for you to return to store so that the matter can be investigated further.
We value your patronage. Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and for bringing this matter to our attention.
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards.
For this reason, we referred this matter to the Area Manager at the relevant store to address. We have been informed that the consultant mentioned in your post is the store Supervisor and not the Store Manager. This being said, the manner in which you were assisted is not in line with our high standards. Our staff are trained to always treat customers in a professional and respectful manner.
We are pleased to hear that the Area Manager has apologized for the incident and that he has made arrangements for you to return to store so that the matter can be investigated further.
We value your patronage. Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn