AM
ANIKA M
1 reviews | Active since Aug 2020
25 Jan 2022, 08:43
disgusting service
gateway branch
staff are not willing to help when i asked about products - only for me to later find it on me own lines are too long - stood in the line for 45 minutes
cashiers don't know the system and needs to ask for help every step of the way - stood at there for another 45 minutes
lots off attitude from staff - says no to cashing at the cellphone/jewelry counter but then later takes the customer in front of me to pay there.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
25 Jan 2022, 09:28 Hi Anika,
Thank you for your post.
We're concerned to hear about your in-store experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Thank you for your post.
We're concerned to hear about your in-store experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Truworths's reply25 Jan 2022, 09:28
Official
Hi Anika,
Thank you for your post.
We're concerned to hear about your in-store experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Thank you for your post.
We're concerned to hear about your in-store experience. We have escalated your concerns raised to the relevant Management team to investigate, please note that feedback will be provided once received.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
27 Jan 2022, 08:45Hi Anika,
Thank you for your patience. We can confirm that our Gateway Senior Management Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your patience. We can confirm that our Gateway Senior Management Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Truworths's reply27 Jan 2022, 08:45
Official
Hi Anika,
Thank you for your patience. We can confirm that our Gateway Senior Management Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team
Thank you for your patience. We can confirm that our Gateway Senior Management Team has been in touch with you regarding your concerns raised.
Please accept our sincere apologies for any inconvenience and upset caused.
Kind regards,
Truworths Online Team