1 reviews | Active since Feb 2017
Disgusting service
<p>I don't understand how truworths hires their call centre agents, an agent who has the damn audacity to tell you that my voice doesn't sound like a 1958 person, please tell me how a person whom is born in 1958 sounds, the team leader who doesn't have customer care doesn't even acknowledge my query or apologise for their rude consultants mannerisim and can't even answer me.</p> <p> </p> <p>good thing I am done with this company.....you should QA your call centre calls and teach them and their team leaders mannerisim.</p> <p> </p> <p>Totally atrocious service....</p> <p> </p> <p>If there was a 0 rating I would have selected, don't even deservse the one star</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to always provide our customers with service of international standards. Your recent experience is no more acceptable to us than it is to you and we have therefore immediately brought your concerns to the attention of our Call Centre Manager to investigate and address.
We were regretfully unable to locate your account details and were unsuccessful in our attempts to contact you in this regard. We have therefore sent you an email to apologise for your experience and have requested your details in order for us conduct a further investigation.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply and once again apologize for the manner in which you were assisted.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to always provide our customers with service of international standards. Your recent experience is no more acceptable to us than it is to you and we have therefore immediately brought your concerns to the attention of our Call Centre Manager to investigate and address.
We were regretfully unable to locate your account details and were unsuccessful in our attempts to contact you in this regard. We have therefore sent you an email to apologise for your experience and have requested your details in order for us conduct a further investigation.
We trust that we will be able to satisfactorily resolve this matter upon receipt of your reply and once again apologize for the manner in which you were assisted.
Yours sincerely,
Truworths Online Team