JK
Jenni K
1 reviews | Active since Sept 2010
09 Mar 2016, 14:00
DISGUSTING RIDICULOUS SERVICE
TRUWORTHS IS REALLY A MISNOMER, THERE IS NO WORTH AT ALL IN HAVING ANY DEALING AT ALL WITH THEM. AFTER BEING RETRENCHED AND NOT BEING ABLE TO PAY MY FULL INSTALMENT, I WAS HANDED OVER. I PAY EVERY MONTH, AND BECAUSE THEY PROCESSED THE PAYMENT LATE THIS MONTH THEY SEND ME AN SMS TELLING ME SUMMONS HAS BEEN INIITIATED!!! WELL SORRY FOR YOU, IF YOUR STAFF CANNOT PROCESS PAYMENTS ON TIME THAT IS YOUR PROBLEM NOT MINE. FOR YEARS MY ACCOUNT WAS PAID IN ADVANCE, BUT NOW BECAUSE I AM NOT IN A POSITION TO DO THAT TRUWORTHS TREATS ME IN THIS RIDICULOUS MANNER. APPALLING, I WILL NEVER ADVISE ANYONE TO SUPPORT THAT COMPANY.
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Truworths's replyOfficial
11 Mar 2016, 14:36Hello jennikh,
Thank you for your post.
We acknowledge your frustration in this regard and have conducted an investigation into your concerns.
According to our records your account was handed over to Landau Attorneys, who does collections on our behalf. We therefore liaised with them regarding the SMS's they have sent. We were informed that the SMS's was sent to you in error and that you they have since informed you of this. They have further apologized for the error and can verify that it has since been rectified.
We trust that we were able to clarify your concerns in this regard. Please feel free to contact Landau on 011- *** or 011- *** for any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and have conducted an investigation into your concerns.
According to our records your account was handed over to Landau Attorneys, who does collections on our behalf. We therefore liaised with them regarding the SMS's they have sent. We were informed that the SMS's was sent to you in error and that you they have since informed you of this. They have further apologized for the error and can verify that it has since been rectified.
We trust that we were able to clarify your concerns in this regard. Please feel free to contact Landau on 011- *** or 011- *** for any further enquiries.
Kind regards,
Lynn
Truworths's reply11 Mar 2016, 14:36
Official
Hello jennikh,
Thank you for your post.
We acknowledge your frustration in this regard and have conducted an investigation into your concerns.
According to our records your account was handed over to Landau Attorneys, who does collections on our behalf. We therefore liaised with them regarding the SMS's they have sent. We were informed that the SMS's was sent to you in error and that you they have since informed you of this. They have further apologized for the error and can verify that it has since been rectified.
We trust that we were able to clarify your concerns in this regard. Please feel free to contact Landau on 011- *** or 011- *** for any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and have conducted an investigation into your concerns.
According to our records your account was handed over to Landau Attorneys, who does collections on our behalf. We therefore liaised with them regarding the SMS's they have sent. We were informed that the SMS's was sent to you in error and that you they have since informed you of this. They have further apologized for the error and can verify that it has since been rectified.
We trust that we were able to clarify your concerns in this regard. Please feel free to contact Landau on 011- *** or 011- *** for any further enquiries.
Kind regards,
Lynn