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Shafeeqa S

1 reviews | Active since Jul 2015

02 Nov 2021, 17:12

Disgusting ****** by Truworths guard

I just visited the Truworths at the Oval mall in Ladysmith. I am appalled and disgusted by the guards attitude. The closing time advertised is 5pm. It was before 5 and the door was closed. I tried to appeal to her, I knew exactly what I wanted, I would've still been in and out before 5. But she refused to hear me out. She opened the door for a customer to exit and slammed the door shut on my face. I still tried to talk to her and she blatantly ignored me. I am disgusted. I am a loyal customer, I shop there all the time. When I walked past the store 2 minutes later, she was explaining very politely to a black couple that the store is closed but I could not get the same courtesy because I am not black? I am disgusted, besides this being ****** is it not ********* for a customer to be treated in this manner? I will never shop there again!!!!

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Replies (1)
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Shafeeqa S's update03 Nov 2021, 09:00
Reviewer Update
"Hi Shafeeqa,

Thank you for your post.

We escalated your concerns raised to the relevant Management to address and feedback will be provided.

Kind regards,

Truworths Online Team"

Do I not even deserve an apology? Oh wow I'm glad to know I'm so valued as a customer.