Disgusting poor service.

I placed an online order, got confirmation smses, on the 9 October 2024. Received an sms that my parcel was in transit to my selected store( AMAJUBA MALL NEWCASTLE) on the 11 October 2024. On the 17 October 2024 I contacted the agents from Truworths via the WhatsApp number. I was informed thar my parcel would be delivered between 13h00pm-14h00pm on the 17 October 2024, to the said store, I expected a call to say I can collect the order, as expected no call to say my parcel is available for collection, this means the 5-7 working days delivery is a false promise. As for the agent I dealt with on WhatsApp well that one doesn't belong in a call centre, in my opinion Truworths is not a trustworthy store group. Such poor service is frustrating and totally unacceptable. I have had many issues with Truworths from store staff being rude( Amajuba Mall Newcastle branch) to were I paid my account on time however the account department couldn't allocate my payment to my account, where it took me almost 2 weeks, proof of payments, ID copies ect to finally show Truworths I had paid my account. Time for the management team to start referring the staff for basic training again as currently the staff in stores, in call centres ect have no decent training or etiquette on dealing with issues. Too them as long as accounts are paid and their stores are supported no customer care is necessary. I am highly disappointed in this kind of service. I actually asked the agent to get a team manager to call me I was told and I have the message saved on WhatsApp that I need to make the call. Disgusting and disappointing. Clearly this review will be ignored by the Truworths group as they don't take bad reviews seriously. Another error in Truworths