Disgusting, frustrating customer service - The Glen Mall

An online purchase was done on 2x items, received an sms for collection that did not stipulate anything apart from collection and the store name which is The Glen Mall. To my surprise only one item was delivered without no communication at all, i had to find out upon arriving at the store.

I demand an explanation as this is poor service for such huge brand and as a result would not recommend anyone to go shop there due to the frustration they had to put me in. I laid a formal complaint firstly against one of their consultants at the Glen Mall, who gave me attitude, refused to identify herself, I requested for her name and she choose to ignore, avoid me and have a side conversation whilst I was speaking to her telephonically. It’s a disgrace to the brand as a whole and the fact that consultants have no telephone etiquette.

Secondly is the delivery company that they are affiliated to, failure to communicate effectively, one had to drive through just to find out at the store that only 1 items is ready for collection. i demand reimbur*****t as i uncured travel costs and time. This is not speaking to treating customers Fairly and the brand's values. This ordeal qualifies to be escalated with the Ombudsman should need be.

I want the consultant dealt with( I instruct that she must be reprimanded with proof of such emailed to me, reimbursed and demand that this whole chaos be resolved in 24hrs)