Disgusting customer service and rude staff – Closing our account after 15 years!

I am writing this to express our absolute disgust and disappointment with Truworths. My mom has been purchasing in store for many years and she recently signed up and made her very first online purchase to buy me items for my upcoming birthday. We were expecting delivery within 5–7 days in time for the celebration, but instead, we were met with appalling treatment.

Just 48 hours after placing the order, my mom received a call requesting account verification. The consultant who called had zero telephone etiquette, was extremely rude, and didn't even give us a chance to speak. I tried to explain to her that my mom is not fully fluent in English and that I needed to translate and relay the information to her. Instead of being understanding or professional, this consultant continuously beat us down, spoke over us, and delivered the absolute worst customer service we have ever experienced.

What makes this even more ridiculous is that she claimed she only needed to verify two basic details—an email address and a delivery address—yet she turned it into a hostile and stressful ordeal. My mom is utterly upset and cannot understand this level of service. She has been a loyal customer for over 15years.

Truworths is so quick to chase customers for money, but when it comes to basic customer care, they are completely useless. It is absurd to pay such expensive prices for zero service.

After 15 years of loyally supporting Truworths, this was the absolute last straw. We have decided to cancel the order, pay off the balance, and close the account permanently. We will never support this brand again. Do not support this place—they are useless, expensive for nothing, and clearly do not value their customers.