sP
sharlene P
1 reviews | Active since Apr 2019
26 Apr 2019, 13:22
disgusting customer service
Cannot get a refund or return my item, delivered rejected goods. Called and placed on hold. Can't collect the items. Mart-Mari.
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Replies (2)
Truworths's replyOfficial
28 Apr 2019, 10:29We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply28 Apr 2019, 10:29
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
02 May 2019, 10:56 Thank you for your post.
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for assessment. Following the communication you had with one of our consultants, we can confirm that you were informed of this and regret that you are not happy with our feedback.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for assessment. Following the communication you had with one of our consultants, we can confirm that you were informed of this and regret that you are not happy with our feedback.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team
Truworths's reply02 May 2019, 10:56
Official
Thank you for your post.
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for assessment. Following the communication you had with one of our consultants, we can confirm that you were informed of this and regret that you are not happy with our feedback.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for assessment. Following the communication you had with one of our consultants, we can confirm that you were informed of this and regret that you are not happy with our feedback.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team