LV
Lucille V

1 reviews | Active since Feb 2012

30 Aug 2023, 09:07

DISGUSTING CALL CENTRE AGENTS HARRASSING WITH NUMEROUS CALLS

I have been a customer of Truworths for about 20 years. In July, I missed a payment (thinking I had made a payment - like I always do). On the 10th of August, I received about 5 calls from them. I was at work and did tell them that I would check my bank statement just to make sure. After that, I was harrassed by countless calls from them. I made an arrangement to pay 2 months' installments after the 25th of August. On the 26th of August I made the payment(when my salary reflected) I received 3 calls on Saturday the 26th. I told them I made the payment on Saturday morning. On Monday the 28th of August I received another 2 phone calls, by this time I was furious. I emailed POP@truworths and also sent them the proof of payment. Today the 30th they phoned and harassed me again. I THINK THIS IS ABSOLUTE DISGUSTING BEHAVIOUR - HARASSING ME OVER THE PHONE SO MANY TIMES. IF I RECEIVE ONE MORE PHONE CALL - AFTER I HAVE MADE PAYMENT - I WILL TAKE THIS FURTHER - BECAUSE I THINK IT IS AGAINST THE LAW TO CONTACT A PERSON SO MANY TIMES FOR A SILLY MISTAKE, THAT WAS RECTIFIED. According to what i understand one has until the 7th of a month to pay an account. Do better Truworths

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Replies (2)
LV
Lucille V's update31 Aug 2023, 08:24
Reviewer Update
I have not received any private reply

LV
Lucille V's update31 Aug 2023, 08:29
Reviewer Update
That is a pitiful excuse - phoning someone non-stop will not make the payment reflect quicker.
Maybe you should use another system, because i dont have power over how quick the payment reflects on your side. Not every person on the sun, will tell you they will pay and dont do it. You do get people with integrity that will keep to their word.

And also not sure how your system flags to phone someone numerous times in one day. Ridiculous if you may ask me.

I will pay this account off and never use Truworths again.

Your call centre agents and "system" will chase customers away.

With regard to my payment showing - is it not what i told them the whole time - but the phone calls did not stop.

DISGUSTING!!!!!!