Disgusting and unhelpful service

I recently visited the Truworths store at Greenstone Mall yesterday the 01/10/2017, and to my surprise I encountered a rather terrible incident which has made me extremely upset! I went into the store wanting to purchase a wallet however when I went to the till point I was told that my account was blocked which was news to me as no one informed me of this. I do not see the reason for my account being blocked as it was fully paid up. I should have been notified if my account was going to be blocked. If there had been some valid reason for this, I should have been notified of this in advance before going all the way to the store and getting no help whatsoever. I ended up wasting almost 15-20 mins with an absolute useless representative named Dominique on the phone that did not assist me at all. The manger at the store was ever so rude and unhelpful as she was speaking to me and still screaming across from the last till point all the way to the first till point cashier, this was rather rude and an unprofessional manner in which a manager should behave. Is this the service you provide to loyal customers?

My account has always been up to date, and payments made personally by my husband using his debit card even when I am not present at the store. It is actually quite strange that the store would gladly take a payment from a debit card not on my name, yet give me such an unpleasant experience when I want to make a purchase on an account that has been paid in full. Would I have gotten better service if I had an overdue account???

I was recently asked a few months ago at the very same store if all my details on system were correct and I did inform the the cashier that my contact details have changed, this being only my cell number and work telephone number.

I would like someone to call me and give me an explanation as to why my account was blocked, as I changed my details at the exact same Truworths branch in Greenstone, so I do not see what the problem is.

If this matter is not resolved to my likely, you would unfornately lose a very valved customer. As my record of purchases and payments speak for itself.