Disgusting ****** and pathetic service at Truworths Fourways from manager Promise and her staff!!!!

Good day, I have been a Truworths loyal customer for many decades and experienced terrible ****** and poor service from the Fourways store on Saturday, 28 June 2025, while trying to pay my Truworths account. The queues at the main cash desk were horribly long and went through the store to the cosmetics area, with only 4 cashiers. I stood in the line that took forever to move to pay my Truworths account. I observed there was no line at the cosmetic counter and went to the cosmetic counter to pay my account only (no purchases). I was then met by a very rude, abrupt cashier who told me that they could not assist and that I needed to go follow the line again at the main cash desk, as they were bringing clients that were in the front of the line to pay at the cosmetic counter only. This lady dismissed me in the presence of many customers!!!! I then requested to speak to the store manager as this type of pathetic service could not be tolerated, after being turned down for paying my account, which would take under 2 minutes. Mind you, I purchased an expensive fragrance for my husband 2 weeks ago, at the very dept and counter and was asked to go pay or stand at the main cash desk! I was able to pay there then Your store manager, named Promise is very dismissive, rude, and ******, whilst still standing there with no acknowledgment, whilst she helped the cashier. I had to ask again for the store manager, she looked down at me and blatant told me that she could not help me pay my account and I had to go back to the line at the main cash desk, which I just followed. This all took over 20 minutes for just a 2-minute payment of my account. She again said that they were only helping people at the front of the line at the main cash desk. I tried to explain again that I just followed that line.Promise told me to "do whatever I want and that they were not assisting me today!" in the presence of a line of other customers. She had no empathy or remorse and looked at me like I was a pathetic human being, although we are the same colour!!!

1. Would your staff believe and trust that I just followed the line and took forever to only pay my account that I purchased fragrance at the same counter 2 weeks ago???2. If I were purchasing fragrances, would I have been assisted at the very counter??3. Is your staff adequately trained in customer service??4. Does your STORE MANAGER think that she is GOD and talk down on people and look at them like they are nothing or a doormat??? 5. Your store manager has ZERO customer service - is this how TRUWORTHS TREATS THEIR PAYING CUSTOMERS? My money is good to purchase for the store to make a target, BUT not good to pay my account???? I actually left the store and paid digitally. I will no longer shop at Truworths going forward, will settle my balance, and tell all my friends and social media, and Hello Peter, of the brutal ****** and pathetic service from your staff!!!

Very disappointed Customer,