1 reviews | Active since Jul 2014
Disgusting and irritating service
I am so tired of asking the same thing to this people. I told them that every month they must do a debit order from my account and they agrees. Then I will get calls from their collections team to pay and telling me my account is over due and they will charge me interest. Whose fault is that because I Said I'm a busy person I do not have the time to go to the store they must debit and they will get the money. I dont know how many people i have spiken to and all of them agreed that it is resolved. But the sane people call me to tell me my paument is outsdanding when will I go pay? What the ****!!!!! Stupid stupid stupid!!!!! DEBIT FROM MY DAMN ACCOUNT AND STOP CONTACTING ME WITH OVER DUE AMOUNTS.There should be one because there is money in my account. You are ruining my credit damnat.
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and established that the initial debit order was activated for your account on 15 September 2015 however was cancelled in store on the same day.
Subsequent to this your account fell into arrears after no payment was received for the installment due by 01 November 2015. Following arrears communication an arrangement was made to debit your bank account by 20 November. We can verify that this was successfully processed.
This being said, the debit amount was not sufficient to cover the full installment due by 01 December as such communication was generated to inform you on the status of your account.
We can verify that subsequent to your payment received via debit order on 29 December your account was brought up to date with payment.
We can verify that we have contacted you and were able to clarify your concerns in this regards.
Please feel free to contact us via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We have reviewed our records and established that the initial debit order was activated for your account on 15 September 2015 however was cancelled in store on the same day.
Subsequent to this your account fell into arrears after no payment was received for the installment due by 01 November 2015. Following arrears communication an arrangement was made to debit your bank account by 20 November. We can verify that this was successfully processed.
This being said, the debit amount was not sufficient to cover the full installment due by 01 December as such communication was generated to inform you on the status of your account.
We can verify that subsequent to your payment received via debit order on 29 December your account was brought up to date with payment.
We can verify that we have contacted you and were able to clarify your concerns in this regards.
Please feel free to contact us via email on *** should you have any further enquiries.
Kind regards,
Lynn