kS
karin S
1 reviews | Active since Apr 2014
29 Sept 2015, 13:17
DISGUSTING AND DETERIORATING CUST SERV
I have been with Truworths for a very long time, and until today I have not had such bad service from Customer Services.<br> My complaint ***<br> *********** staff: Kashifah<br> Lindelwa<br> Waagied<br> I will be closing my account as soon as it has been paid in full. What a disappointing end to my relationship with Truworths.<br> Regards<br> Karin Strydom<br> Acct ***<br> Cell ***<br>
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Truworths's replyOfficial
06 Oct 2015, 10:10Hello STRYDOK,
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
Following our telephonic conversation, we can confirm that your concerns have been brought to the attention of the relevant Customer Services Manager to address so that our high customer service standards are upheld at all times.
We wish to once again apologize for your experience and are pleased that you have reconsidered closing your account with us. We trust that we will be able to maintain and improve on the relationship we have established with you, for many more years to come.
Yours in Fashion,
Lynn
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
Following our telephonic conversation, we can confirm that your concerns have been brought to the attention of the relevant Customer Services Manager to address so that our high customer service standards are upheld at all times.
We wish to once again apologize for your experience and are pleased that you have reconsidered closing your account with us. We trust that we will be able to maintain and improve on the relationship we have established with you, for many more years to come.
Yours in Fashion,
Lynn
Truworths's reply06 Oct 2015, 10:10
Official
Hello STRYDOK,
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
Following our telephonic conversation, we can confirm that your concerns have been brought to the attention of the relevant Customer Services Manager to address so that our high customer service standards are upheld at all times.
We wish to once again apologize for your experience and are pleased that you have reconsidered closing your account with us. We trust that we will be able to maintain and improve on the relationship we have established with you, for many more years to come.
Yours in Fashion,
Lynn
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
Following our telephonic conversation, we can confirm that your concerns have been brought to the attention of the relevant Customer Services Manager to address so that our high customer service standards are upheld at all times.
We wish to once again apologize for your experience and are pleased that you have reconsidered closing your account with us. We trust that we will be able to maintain and improve on the relationship we have established with you, for many more years to come.
Yours in Fashion,
Lynn