Disgusted with your service and logistical system

Dear Truworths

This is the last time I will waste my time, money and loyalty EVER again on a Truworths store or on any of your affiliated stores. Thus this will be my last email of disappointment. This is not the first time I have experienced problems with your service. I think this is the 4th time I am experiencing this feeling of disgust for your company.

A year or two ago I made an online purchase, firstly I was charged for delivery for each item, which made me furious, because it defeated the purpose of the online shopping then.. when you purchase online you pay one delivery fee. Because that is logical and that’s what you as the customer agree to pay for. So I was charged separately for each item, when I phoned in to enquire about this, they customer service agent said its because you get it from different stores.. Now with that being said, what kind of pathetic logistical system do you have that you need to source the clothes from different stores and on top of that charge the customer for that? Another incident few months after that.., one of the dresses I ordered for my daughter I did not receive at all. After a month I phoned in to enquire about the dress, just to hear it was the courier’s fault…

So some time after that I made another purchase just to discover, the customer is still be ****med with being charged R44 per item bought online…

This year in October I tried to forget again about the bad experiences I had with Truworths, and I ordered a dress, so after two weeks I still did not receive it and I needed it for a wedding. So I insisted I receive the dress, which I eventually received.

Which bring us to what was my LAST PURCHASE ever at Truworths, which was last week. I made an online purchase again ( And note an online purchase, not a fashion delivery!) , the purchase was for a dress and two earthchild boys vest. So this afternoon I received one vest, with the R44 delivery charge on it. Thus that means the other two items must still be delivered and probably also at R44 each.. When I received this vest now, I cannot describe in words how furious it made me…. Just the realization of this **** happening to me all over again and again for years now.. to think that years passed and still Truworths treat its customers like **** and clearly have not learned from the past otherwise this would not have happened to the same customer over and over again, especially customers like me and my mother and my aunts and cousin who supported you all along. My cousin have a Truworths peplum top her grandmother bought 32 years ago. Well I can say with cer*****y my daughter will never wear anything of Truworths or your affiliated stores again, our family Truworths loyalty have ended today. And You can take this as a joke as much as you like, But I am done. Never in my life have I been treated like this by a company who clearly don’t value its loyal customers.

In the next few months you can check, I will close my account, as well as my Mom, aunt and cousins.

I WILL NEVER EVER SUPPORT YOUR STORES AGAIN. I AM DONE.