1 reviews | Active since Mar 2013
Disgusted to say the least
I appreciate the assistance from Lynn as well as the manager at Truworths Promenade but I cannot say the same about the cashier who assisted me at Promenade. A *****y attitude is what I got when I queried how long the returns query will take and that ****ed me off even more than what I already was. Clearly they do not know how to treat customers and forget that the customers are paying their salaries. I would also like to place on record that i will be dragging Truworths name through the mud for their **** service and the goods which I purchased last week which still has tags on I will be returning it toTruworths and you can forget about me as a customer. I will be telling as many people as I can about my constant bad experiences with Truworths. I'm absolutely disgusted that the customer service at truworths is so non existent..I was in customer services for 12 years and never once had i treated my customers this way. Instead I got a compliments for excellent customer service but i cannot say the same about Truworths. Maybe I could teach their staff a thing about good customer service. I will never set foot in another Truworths store ever again as they are not worth my money.
Thank you for your post.
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards. We therefore train our staff to always treat customers in a professional and respectful manner.
For this reason, we referred this matter to the Area Manager at the relevant store to address. We were informed that he has been in contact with you and apologized for the manner in which you were assisted by the consultant on the day of your visit. Further to this, he will have the necessary action taken against the consultant, as to ensure that this does not occur in future.
We once again would there like to also apologise on behalf of Truworths for your experience.
We value your patronage and we hope that the attention afforded to your query has re-assured you of this.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards. We therefore train our staff to always treat customers in a professional and respectful manner.
For this reason, we referred this matter to the Area Manager at the relevant store to address. We were informed that he has been in contact with you and apologized for the manner in which you were assisted by the consultant on the day of your visit. Further to this, he will have the necessary action taken against the consultant, as to ensure that this does not occur in future.
We once again would there like to also apologise on behalf of Truworths for your experience.
We value your patronage and we hope that the attention afforded to your query has re-assured you of this.
Yours sincerely,
Lynn