1 reviews | Active since Nov 2017
Disgusted in the quality of Truworths
I have been a client of Truworths for years ..I have never ever been this embarrased ever..I bought a dress worth R625.00 for my staff party . The Zip of the dress came off not ONCE but TWICE !!! at the function .I was left standing in a BRA and PANTY... I would have been standing naked ..If it had not been for my collegeus taking off there shirts to cover me while trying to zip up the dress ..I am disgusted,Ashamed and embarrased !!!
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. We were thus very disappointed to read of your unfortunate experience and wish to sincerely apologise for any upset that may have been caused in this regard.
We can verify that we are currently in the process of attending to this matter, and thank you for your patience and for the opportunity to do a comprehensive investigation.
We commit to remain in contact with you until such time that our enquiry into your concerns raised, has been finalized.
Kind regards,
Truworths Online Team
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. We were thus very disappointed to read of your unfortunate experience and wish to sincerely apologise for any upset that may have been caused in this regard.
We can verify that we are currently in the process of attending to this matter, and thank you for your patience and for the opportunity to do a comprehensive investigation.
We commit to remain in contact with you until such time that our enquiry into your concerns raised, has been finalized.
Kind regards,
Truworths Online Team