1 reviews | Active since Nov 2014
DISGUSTED BY CONSULTANT
Good day<br> <br> I would just like to say that Im disgusted with the service that I receive from the Truworths call centre ,few weeks back I made an payment arrangement for the month of Jan with a consultant from your company thus I get a call today from the call centre didn't get the ladies name though but the more I tell the lady I have made arrangements for January the more she states when u going pay, I don't expect consultants to speak to me like that especially if I already have made arrangements for month of January this is the most unpleasant service I have received and this in my working hours ,she didn't even have the decency to ask if I can speak.<br> <br> I very unhappy with the service for some reason there is a lake of communication between the consultants which is very unacceptable.<br> <br> I told her I will pay my account once I get paid month end still she asks the same question and drop the call in my hear she has no telephone attic.<br> the number I received the call from is as follow: *** (called back number doesn't exist)<br> Asked one of my colleague's to trace call she also got same result and said normally the let call centre agents uses numbers like this..<br> Regard
Thank you for your post.
We were most concerned to read of your experience with one of our collections agents, as the service you have described is completely unacceptable. We therefore immediately brought this to the attention of the relevant Collections Supervisor to attend to.
We investigated this matter, and established that the consultant in question did not act in accordance with the international service standards we aim to provide to our valued customers at all times. Therefore, we assure you that the required corrective procedure has been followed to ensure that this remains an isolated occurrence.
We regret not being able to reach you on the number provided in your post, but wish to apologise to you for any inconvenience and frustration caused as a result. We look forward to your account once again being paid up to date, in order for you to fully enjoy the benefits of being a Truworths account holder.
Should you have any further concerns or suggestions, please do not hesitate to contact us directly on *** or send an e-mail to: ***.
Kind regards,
Charmaine
Thank you for your post.
We were most concerned to read of your experience with one of our collections agents, as the service you have described is completely unacceptable. We therefore immediately brought this to the attention of the relevant Collections Supervisor to attend to.
We investigated this matter, and established that the consultant in question did not act in accordance with the international service standards we aim to provide to our valued customers at all times. Therefore, we assure you that the required corrective procedure has been followed to ensure that this remains an isolated occurrence.
We regret not being able to reach you on the number provided in your post, but wish to apologise to you for any inconvenience and frustration caused as a result. We look forward to your account once again being paid up to date, in order for you to fully enjoy the benefits of being a Truworths account holder.
Should you have any further concerns or suggestions, please do not hesitate to contact us directly on *** or send an e-mail to: ***.
Kind regards,
Charmaine
