1 reviews | Active since Mar 2014
DISGUSTED AT TRUWORTHS!!!
Yesterday (Sunday, 6 Mar 16), I went to Truworths Southgate and saw an outfit I liked. They did not have my size. I was told that they have my size at Truworths at Vaal Mall, a consultant at Southgate called Vaal Mall and asked them to keep the outfit for me. I went and bought it. When I got to the car and took the clothes out of the packet, the dress was ripped and hooked. It was too late to go back into the shop, they had closed at 16h00.<br> Today (Monday), I am at work. My daughter works at Nelson Mandela Square and went to have a look at Truworths Sandton City, to see if they have the dress. They had 4 left (not my size), one of which is hanging on the rail, ready to be sold, but the diamante has been CUT off from the dress!<br> My daughter went to the teller to find out where I can find my size. They said Eloff street. The staff REFUSE to have the dress sent to Sandton City, where my daughter can EXCHANGE it for me, USING THE RECEIPT.<br> Any sort of assistance, the staff give a blank look and all they say is \No\". \"Can't do that\"... They REFUSE to do ANYTHING at all to assist the client - PATHETIC CUSTOMER SERVICE!!<br> It has happened too often that we have found damaged goods in Truworths"
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with the level of service received at the store where you purchased your dress from.
We wish to apologise sincerely for the manner in which this query has been attended to, and for the upset and inconvenience resulting from it. We are pleased to confirm that the matter has been attended to and that the required dress has been located at one of our other stores and as arranged, you will collect it soonest.
We trust that this response has adequately addressed your concerns and hope that we have restored your faith in our company.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore most concerned to learn of your unhappiness with the level of service received at the store where you purchased your dress from.
We wish to apologise sincerely for the manner in which this query has been attended to, and for the upset and inconvenience resulting from it. We are pleased to confirm that the matter has been attended to and that the required dress has been located at one of our other stores and as arranged, you will collect it soonest.
We trust that this response has adequately addressed your concerns and hope that we have restored your faith in our company.
Kind regards,
Charmaine