1 reviews | Active since Apr 2009
Disgusted
<p>Re:account ***<br />This is with a lot of disappointment and absolute disgust that I write this letter and demand that you close my wife's account with immediate effect. We have been customers of Truworths for many many years but to be treated like ********* is an absolute disgrace. In stead of paying R80 !!!!!!! as was requested I paid R200 on 1 April. If you look at my record you will see that I always pay AT LEAST DOUBLE the requested amount. When missing out on the payment of May for guess what R80 !!!!!my wife was phoned a number of times at ridiculous times even over the weekend to demand payment by the rudest callers who did not want to listen to reason. Even 3 days after I paid the full outstanding amount this was still happening!!! Are they complete *****s? Do you have any admin system in place? PLEASE CLOSE THIS ACCOUNT IMMEDIATELY. THE CARD HAS ALREADY BEEN DESTROYED. Sending me any documentation in future will be your waste and will end up? in the dustbin. And another thing : Can't you afford to use a translator when questions in Afrikaans are put to you? </p> <p>Good riddance</p>
Thank you for your post.
Whilst we do not ordinarily discuss any matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
We acknowledge your frustration in this regard we however wish to advise that our intention with sending arrears communication is to inform our account holders on the status of their accounts. We were therefore concerned to read of the manner in which you were assisted during the calls. We can confirm that this matter has been raised with the relevant Collections Manager to ensure that our high service standard is always upheld by our consultants.
We further wish to verify that when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
We can confirm that we have contacted you and the account holder to discuss this matter and whilst we regret that your decision remains to close the account with us, you are still very welcome to shop with us as a cash customer.
We trust that we have adequately responded to your query, however should you have any further enquiries please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we do not ordinarily discuss any matters pertaining to an account with anyone other than the account holder we believe that our response does not contain any confidential information.
We acknowledge your frustration in this regard we however wish to advise that our intention with sending arrears communication is to inform our account holders on the status of their accounts. We were therefore concerned to read of the manner in which you were assisted during the calls. We can confirm that this matter has been raised with the relevant Collections Manager to ensure that our high service standard is always upheld by our consultants.
We further wish to verify that when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
We can confirm that we have contacted you and the account holder to discuss this matter and whilst we regret that your decision remains to close the account with us, you are still very welcome to shop with us as a cash customer.
We trust that we have adequately responded to your query, however should you have any further enquiries please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team