1 reviews | Active since Nov 2017
DISGUSTED
Truworths has defaulted me for payments which I am not liable for. Credit bureau is reflecting a negative against my name because Truworths claims I owe them money,when in actual fact I PAID UP AND CLOSED MY ACCOUNT IN 2015! I went into the Canal Walk store to try and have this sorted out,obviously and as usual they could not help as I dont have proof of payment of 3 years ago! The slip is gone with all the ******* I have removed and purses I have changed over the years. I find it very disturbing that they refuse to help me investigate this and their excuse is that I do not have a slip/proof of payment. I have been emailing customer service as well and they too have taken a back seat to this as they require proof.
I am appalled by the poor and ill treatment of Truworths towards their customers,I am beyond dissapointed . I will proceed to sue this company as I have had enough of being nice and running around to sort out an issue which is not even my fault.
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised and as previously advised we require the proof of payment to allocate the payment made in 2015. We have conducted a history on the transactions made on your account and according to our records the last payment received was R400 made on the 28 September 2016. The account has since been charged off and all forms of correspondence were forwarded.
We trust that we were able to adequately attend to your concerns raised, and wish to apologise for any inconvenience caused in this regard.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We have investigated your concerns raised and as previously advised we require the proof of payment to allocate the payment made in 2015. We have conducted a history on the transactions made on your account and according to our records the last payment received was R400 made on the 28 September 2016. The account has since been charged off and all forms of correspondence were forwarded.
We trust that we were able to adequately attend to your concerns raised, and wish to apologise for any inconvenience caused in this regard.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,