SK
Suraiya K
1 reviews | Active since Aug 2014
12 Feb 2016, 08:25
Disgusted
I am a longstanding customer who pays regularly. Due to unforeseen circumstances my payment was a day late. It is twelve days later and you contact me now only to say you did not receive payment. Some of us have lives and jobs that do not allow us to be at truworths beck and call. I am incredibly angry and want a competent person to call me today to resolve this. The service sucks at the benoni branch. I am not going to be treated badly by lazy employees. I am loyal to the brands you carry not the poor attitude of truworths. I have made a complaint like this before and was not contacted . If this happens again I am taking this further.
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Truworths's replyOfficial
15 Feb 2016, 15:27Hello shady911,
Thank you for your post and allowing us the opportunity to respond.
Upon reviewing your account we established that your debit order scheduled for 01 February 2016 was not honoured.
We can confirm that your account is currently being handled by an external collections agency, Blake and Associates, who does collections on our behalf.
This being said, all our consultants and that of the agency are required to uphold our high service standards. We have therefore brought your concerns to the attention of the relevant management team.
Following our telephonic conversation, we can confirm that an arrangement has been noted on your account and we kindly urge you to honor this arrangement.
We look forward to your account being brought up to date with payment so that you may once again enjoy the benefits of being an account holder.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Upon reviewing your account we established that your debit order scheduled for 01 February 2016 was not honoured.
We can confirm that your account is currently being handled by an external collections agency, Blake and Associates, who does collections on our behalf.
This being said, all our consultants and that of the agency are required to uphold our high service standards. We have therefore brought your concerns to the attention of the relevant management team.
Following our telephonic conversation, we can confirm that an arrangement has been noted on your account and we kindly urge you to honor this arrangement.
We look forward to your account being brought up to date with payment so that you may once again enjoy the benefits of being an account holder.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Truworths's reply15 Feb 2016, 15:27
Official
Hello shady911,
Thank you for your post and allowing us the opportunity to respond.
Upon reviewing your account we established that your debit order scheduled for 01 February 2016 was not honoured.
We can confirm that your account is currently being handled by an external collections agency, Blake and Associates, who does collections on our behalf.
This being said, all our consultants and that of the agency are required to uphold our high service standards. We have therefore brought your concerns to the attention of the relevant management team.
Following our telephonic conversation, we can confirm that an arrangement has been noted on your account and we kindly urge you to honor this arrangement.
We look forward to your account being brought up to date with payment so that you may once again enjoy the benefits of being an account holder.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Upon reviewing your account we established that your debit order scheduled for 01 February 2016 was not honoured.
We can confirm that your account is currently being handled by an external collections agency, Blake and Associates, who does collections on our behalf.
This being said, all our consultants and that of the agency are required to uphold our high service standards. We have therefore brought your concerns to the attention of the relevant management team.
Following our telephonic conversation, we can confirm that an arrangement has been noted on your account and we kindly urge you to honor this arrangement.
We look forward to your account being brought up to date with payment so that you may once again enjoy the benefits of being an account holder.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn