Disguntled

I don't even know where to begin. I opened a Truworths account in 1977. I paid my account up in 2019 and end Dec 2022 I happened to buy a dress which I liked. I missed my Jan installment as I was in hospital. I called customer service today 3/3/2023, AFTER I was handed over to a collections company! What the hell Truworths. Whatever happened to the great custoner service you use to have.