1 reviews | Active since May 2010
Disgraceful Service
On the 28/3/2015, my wife ordered a Daniel Hectef denin dress at the Centurion mall store. She was charged R40 for fashion delivery ie within 48 hours , u get the stock. After a week the dress had not arrived. I called the store and the store manager answered and was made aware of the problem. Next day, Sally called to say that there was a problem and will get back to me. After a few days I went to the store. Sally wasn't there but the store manager was. She just passed the buck and was more interested in chatting with some of the staff in the perfume counter. Next day Sally called again giving me the same story. On Sat 18/4/2015, we went to the store again. The store manager was there and couldn't provide any answers. I asked her to credit the account. She refused. I then asked her to call the AM. She refused. She just wants to pass on the buck. Refuses to take ownership and resolve the problem, which, is Truworths after all. I need the Area Manager to resolve the issue.
Providing our customers with International standards of service is of fundamental importance to us. Your experience is in no way a reflection of our international service standards and we undertake to address your concerns with those responsible.
We have investigated your concerns raised and found that the delay in delivery of your parcel was due to an error on the part of our couriers. We have addressed this matter with the management team of the relevant courier company and wish to apologise for the frustration and disappointment that this has caused you.
We also acknowledge your frustration experienced regarding the service at our store. The Area Manager of the store in question was regrettably unavailable and brought this matter to the attention of Area Manager care-taking the store. He informed us that you were satisfied with his call and that he will ensure that the Area Manager f the store contacts you as well as soon as he is on duty again.
We trust that we have adequately attended to your concerns; should you have any further enquiries, please do not hesitate to contact us on *** or via email on services@ truworths.co.za
Kind regards,
Lynn
Providing our customers with International standards of service is of fundamental importance to us. Your experience is in no way a reflection of our international service standards and we undertake to address your concerns with those responsible.
We have investigated your concerns raised and found that the delay in delivery of your parcel was due to an error on the part of our couriers. We have addressed this matter with the management team of the relevant courier company and wish to apologise for the frustration and disappointment that this has caused you.
We also acknowledge your frustration experienced regarding the service at our store. The Area Manager of the store in question was regrettably unavailable and brought this matter to the attention of Area Manager care-taking the store. He informed us that you were satisfied with his call and that he will ensure that the Area Manager f the store contacts you as well as soon as he is on duty again.
We trust that we have adequately attended to your concerns; should you have any further enquiries, please do not hesitate to contact us on *** or via email on services@ truworths.co.za
Kind regards,
Lynn