Disgraceful customer treatment.

Disgraceful customer treatment. Truworths and their collection agency seem to assume every customer is a delinquent — no context, no courtesy, just robotic calls to tick boxes and update stats. The agent didn’t even know who they were speaking to. I don’t mind being contacted — but I do expect professionalism, respect, and basic customer service. This kind of treatment is unacceptable. #CustomerExperience #Truworths #DoBetter #RespectYourCustomers

I am writing to express my deep disappointment and disgust at the way Truworths — and its third-party collections agency — continues to treat me as a customer.

This morning, I received call demanding payment, with no context, no courtesy, and no professionalism. The consultant couldn’t even pronounce my name correctly, yet proceeded to interrogate me with questions like:

• “Why did you pay late?” • “When are you going to pay again?” • “When can the next payment be expected?”

The payment I made was an EFT “ that’s ill assume takes 3 working days to reflect”

No introduction. No explanation. Just a cold, transactional tone that completely disregards my history and dignity.

I urge you to review my credit record — it clearly reflects that I am a responsible payer. The fact that I’m being treated like a delinquent, without any effort to understand or engage respectfully, is absolutely unacceptable. This is the third time I’ve had to endure this kind of treatment.

It is disgraceful how Truworths operates. For a company that claims to value its customers, your actions reflect the opposite — a lack of empathy, professionalism, and basic courtesy.

I am formally requesting that this matter be escalated to senior management. I expect a written response explaining why this continues to happen, and what steps will be taken to prevent further harassment and disrespect.

Your conduct is not just disappointing — it’s shameful.