Discriminatory and Unprofessional Treatment at Truworths Zevenwacht Mall

Discriminatory and Unprofessional Treatment at Truworths Zevenwacht Mall

I am writing to lodge a formal complaint regarding an unacceptable experience I had at Truworths Zevenwacht Mall on 17/12/2024. Despite my account being approved, and receiving an email instructing me to collect my store card, I was subjected to poor customer service, unprofessional behavior, and what I perceived as discriminatory treatment form a supervisor by the name of leandre during my visit at the store at Zewenwach mall at Truworths.

Upon arrival, I presented my ID, which has a minor tear but has been accepted at other retailers such as TFG, Mr Price, and Tekkie Town without issue. However, the supervisor, Leandre, outright refused to accept it. Instead of treating me respectfully, she sarcastically contacted the call center, where Akila from Client Care offered no assistance to resolve the matter. I had already signed my pre-agreement, and my account clearly shows as active and I did a face activation of which everything was done online. in the credit bureau, yet I was denied access to my card. To make matters worse, Leandre suggested I close the account as she would not give me the card.

This situation is deeply concerning because:

A credit inquiry had already been conducted, and my account appears as active at the credit bureau.

I had signed my pre-agreement, legally affirming the account.

I was denied access to a card that is legally mine based on the approved account.

I was undermined and treated in a disrespectful manner that made me feel discriminated against.

The customer service at this branch was poor, unprofessional, and left me feeling humiliated. I kindly request this matter be investigated and addressed immediately, as no one deserves to experience such treatment.

More over the customer service and supervisor said its best if they cancell my account and this seems discriminatory and bad as the company had approvoed me and I feel this is an atacck against me as a client and legally i already signed the contract . please investigate as im going to take this up to the regulator if this is not resolvled by tomoror the 18/12/2024. im going to report this act to tyhe regulator of retail/ consumer protection act as with client care and the store of zewenwach i do not have confidence . I look forward to your feedback and resolution.