DISCOUNT REVERSED
I opened an account and got my monthly discount voucher. I purchased for about R800 and used my R200 voucher on my 25 September . On 30 I exchanged my one item for a more expensive item and got told that my discount has reversed because I haven't spent R600. But I exchanged my item for a more expensive one and ended up paying more. That makes no sense.
I'm wary to purchase another item in case I will have to return it.
Thank you for your post, and affording us the opportunity to clarify your concerns.
Following our communication with you, we can confirm that we have addressed your fashion voucher concern, and that the balance of the voucher was processed against your subsequent purchase made on 30 September 2017. These transactions will reflect on your next account statement. You therefore have not missed out on your full voucher value.
We acknowledge your frustration in this regard and truly hope that the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Truworths Online Team
Thank you for your post, and affording us the opportunity to clarify your concerns.
Following our communication with you, we can confirm that we have addressed your fashion voucher concern, and that the balance of the voucher was processed against your subsequent purchase made on 30 September 2017. These transactions will reflect on your next account statement. You therefore have not missed out on your full voucher value.
We acknowledge your frustration in this regard and truly hope that the attention afforded to your query has reassured you of your importance to our company.
Kind regards,
Truworths Online Team