DISATISFACTION - TRUWORTHS

I hereby wish to lay a complaint against Truworths The Mall in Rustenburg for their satisfactory service.

On Wednesday I tried to make a purchase of an Inwear red long length Puffer Jacket (Style no:***) (size 42) however I could not get it online and I was directed to look in store. The nearest shop for me was Truworths Rustenburg. I then sent my sister to buy it yesterday (20 July 2023) since I'm in Bloemfontein. Upon her arrival she was told that the jacket had stitches fault and i told i need still in that condition however request for a discount. The Manager on duty, Evodia, said that it is impossible. I should buy it at full price with that defect. whereas in other Truworths I'm able to buy an item at a discount price if the product is faulty.

My younger sister made a phone call. I spoke to the manager and she said it's impossible. I couldn't think straight at that moment as I was in a meeting. This morning I called them and I spoke to Dineo and she took my details and said they will call me back later.

I requested her to call me back before 11:00 because my sister will be travelling back home (Bloemfontein) around that time. I called them again at 10:31 to find out how far they are with my query. Dineo rudely responded that it's not 11:00 yet I must just wait.

I received a call from Dineo that they can only give me a maximum discount of R20 (Twenty rands) and that I will not be allowed to return the jacket, that's all they can do for me. That is totally unacceptable even if i had to alter the jacket it won't cost me R20 this is a joke. I am very disgruntled as I could hear that they were laughing in the background. I have been buying from Truworths since i was a student in Varsity dating back in 1999.