Disappointing, unsatisfactory service from Truworths.

I am extremely disappointed with the service I have received from Truworths, particularly from the contact center and a team leader/manager who has been handling my account dispute.

I settled my account with Nimble in January and was advised by the bureau that I could log a dispute after 60 days. Nimble also confirmed that they do not update the bureaus. The representative assisting me contacted Truworths and was told that the account would be updated by Friday. However, when I checked my credit report the following Monday, it still reflected an outstanding balance.

She then followed up with Truworths again and spoke to a team leader/manager who was not only dismissive but also refused to listen. We were told she would investigate and provide feedback within 48 hours. That did not happen. When we followed up again, she was rude and insisted that I log a dispute with the bureau, despite being informed about the bureau's policies.

As of today, March 17, I have yet to receive any resolution. The team leader had promised feedback by Wednesday, March 12, but once again, nothing was done. I find this level of service completely unacceptable.

I simply need my credit profile updated correctly on both Experian and TransUnion, and my Truworths account closed. I expect immediate action from Truworths to rectify this issue, as the delay is affecting my financial standing.