VM
VEE M
1 reviews | Active since Mar 2009
11 Jun 2019, 19:20
Disappointing Service
I have been a loyal customer of Truworths and my account history bears yestimony to the thousands of rands I spend each month. I bought a pair of shoes which came with 2 different sizes in the box. I received communication in March from customer services that the Pavilion store would be in touch with me but I have heard nothing as yet. Very pathetic way to treat a loyal customer
Helpful (0)
Replies (4)0
Replies (4)
Truworths's replyOfficial
12 Jun 2019, 08:11We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply12 Jun 2019, 08:11
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
13 Jun 2019, 09:05We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Kind regards,
Truworths Online Team
Truworths's reply13 Jun 2019, 09:05
Official
We would like to make contact with you directly. Kindly please contact us via *** with your contact details in order for us to further assist.
Kind regards,
Truworths Online Team
Kind regards,
Truworths Online Team
VM
VEE M's updateReviewer Update
19 Jun 2019, 10:24I have still not heard from Truworths despite making contact with them at the above email address. My account number is ********** ********** . Surely they have my contact details. Im shocked by their lack of concern for a customer who spends thousands of rands at their stores. My account history speaks for itself
VM
VEE M's update19 Jun 2019, 10:24
Reviewer Update
I have still not heard from Truworths despite making contact with them at the above email address. My account number is ********** ********** . Surely they have my contact details. Im shocked by their lack of concern for a customer who spends thousands of rands at their stores. My account history speaks for itself
Truworths's replyOfficial
09 Jul 2019, 16:04 Thank you for your post.
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that your account has been credited.
As all our customers are important to us, we wish to apologise to you for any inconvenience caused as a result of this matter.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that your account has been credited.
As all our customers are important to us, we wish to apologise to you for any inconvenience caused as a result of this matter.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply09 Jul 2019, 16:04
Official
Thank you for your post.
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that your account has been credited.
As all our customers are important to us, we wish to apologise to you for any inconvenience caused as a result of this matter.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
As the service described in your post is not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Manager at the store mentioned in your post.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that your account has been credited.
As all our customers are important to us, we wish to apologise to you for any inconvenience caused as a result of this matter.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team