DISAPPOINTING CUSTOMER SERVICE

l bought a perfume at Truworths in LA Lucia Mall branch on the 7th February 2022. I tested a couple of perfumes before l purchased this one. Since la had tested a few on my body the one l purchased l tested on a piece of paper they provide at the shops and the smell was good l settled for it. The next day which was the 8th l put on my perfume with pride remember l was not amongst other fragrances now only to find that the smell fades away in about 10 -15mins there's no smell of a perfume at all. l even ask people who were around me whether they can smell any fragrance when l go pass them they said no. On the 9th l went to the store to complain about this l was told the person in charge of the department was off they took my details and she phoned me on Thursday the 10th telling me since l have used the perfume there's nothing they can help me with. l explained the whole story again even the lady who was helping me to.putchase the perfume said she was wearing the same perfume and it last for the whole day. her name was Stephanie, she mislead me. l was then told that the store will advise the wrap from Versace about my complain, the wrap never even bother to call and hear my concern. l had she came to the store during the week whilst my issue.was being driven back and forth. l took the perfume back to the store on the 18th February 2022 the branch manager told me the same story that they can't assist me with the issue of the product that l bought from them. How would l know that the product is not good for me without putting it on? l am talking of a perfume of R1890 which has gone down the drain, both Truworrhs and Versace wrap can't assist me. lf the store do care about customers they would have taken it back and make it a tester at least for those suitable for it, the wrap would have taken it back to the factory. You can't even see that the perfume has been used which implies that l put it on once and that was it. On that day of the 18th the store manager said she would try a "Returns Querry" l left the perfume with them waiting for a positive response to no avail. As l am writing this complain today on the 25 February they called this morning telling me they can't assist me the same perfume has been returned l must come and fetch it. l am not gonna fetch it because it's not working for me l can't even give to someone else something that fades away its just water you can only smell a.nice fragrance when you put it on after that it fades away what's a use for me to take it back they rather keep it and resell it if they want to my money has just gone down the drain, but Truworths could have helped if they wanted too. l am so disappointed of Truworths.