Disappointing
<p>I went to constantia truworths on saturday 16 July 2016 to change a gift i received a few days proir. The gift was a scarf which colour pallet i didnt like. The scarf had all the necessary tags on it and was not used by me at all. Thinking of could change the scarf for another colour was clearly incorrect as i was told by the staff that unless i have the slip i couldnt change it for anything? Now, i would expect this type of policy from a boutique shop but not a large enterprise such as Truworths. I now realise why i do not shop at this store! </p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the proof of purchase.
We have attempted to contact you telephonically to obtain further information regarding the purchase but were unsuccessful in our attempts. We have therefore sent you an email in this regard and are currently awaiting your response.
We look forward to hearing from you soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the proof of purchase.
We have attempted to contact you telephonically to obtain further information regarding the purchase but were unsuccessful in our attempts. We have therefore sent you an email in this regard and are currently awaiting your response.
We look forward to hearing from you soon.
Kind regards,
Truworths Online Team