1 reviews | Active since Oct 2012
Disappointed with services, RUDE CASHIERS
On the 31 Dec 2017, I went to Truworths in Three Rivers to pay my account. The were two cashiers over the counter. The was one customer being assisted by one lady, the customer was busy choosing sunglasses and there was no queue. The other cashier was just standing as soon as I approached the counter. She walked to the other cashier to chat instead of assisting me. I waited a bit for assistance thinking maybe she assisting her with something but they were just chatting and laughing like I'm not there. They could have just told me to my face that they dont want to assist me instead of ignoring me. I'm very disappointed with the service and walked away without paying my account.
Thank you for your post and allowing us the opportunity to attend to your concerns.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We believe that Management at the store has contacted you to address the concerns raised in your post. As a result, we are pleased to verify that you have accepted their apology and that the matter has been acceptably addressed.
Additionally, we would also like to take this opportunity to apologise for the manner in which you felt you were attended to at the store.
We appreciate your feedback and hope to see you in our stores soon!
Kind regards,
Truworths Online Team.
Thank you for your post and allowing us the opportunity to attend to your concerns.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience.
We believe that Management at the store has contacted you to address the concerns raised in your post. As a result, we are pleased to verify that you have accepted their apology and that the matter has been acceptably addressed.
Additionally, we would also like to take this opportunity to apologise for the manner in which you felt you were attended to at the store.
We appreciate your feedback and hope to see you in our stores soon!
Kind regards,
Truworths Online Team.