Disappointed 😥 Truworths

Hi.i have tried via emails watapp chat n even called head Office re: my account online.head Office said no issues up-to-date payments however couldn't give reason why n said try again.i tried a few time then same ACCOUNT LOCKED???!!! Watsapp takes forever to respond.i am so disappointed 😥 n no happy responses. What do I di next.last two onl8ne purchase paid by my debit card.i would like to get A Quick Positive Response From Truworths..