Disappointed that only damaged goods are for sale

I really appreciated a pair of shoes at Truworths Canal Walk. Sadly I found that the shoes are damaged. I also found out that this was the only pair in that size in the shop. I was told that another pair can be found at the Adderley Street branch. I was happy to pay for the transport to have a proper pair delivered to Canal Walk.

Then the supervisor was called and the damage was blamed on the styling of the shoes. Which is not the truth because I took pictures of the damaged pair that I wanted and the other pairs.

Then can the biggest disappointment. The gentleman helping me just disappeared. I waited and waited and when I finally saw him helping another customer I asked him if he was going to leave me standing there waiting for him the whole day to assist me by getting the pair from the Adderley Street branch.

Suddenly he could not help me anymore. What strange service. Why not just tell me he don’t want to help. I really wanted the pair of ****** Mary’s because they match perfectly with my wardrobe .

If I shouted or was rude I could understand his treatment but I only pointed out the damage on the shoes and explained how desperately I want a pair because it will solve many wardrobe problems for me.

I explained that it is difficult for me to go all the way into the city during the week during office hours.

What happened to service? Why can’t you buy new shoes from the shop? What happened to the days when I could request something from another branch because it is not available anymore at the branch where it is on display for sale?

I am willing to pay but definitely not for damages shoes and the full price?

The worst part is that you can’t talk to anybody or ask assistance. You are just avoided and ignored.

It is so difficult to find something that match your wardrobe perfectly. What is wrong in asking assistance to get a perfect pair and pay the price.

I have been good and faithful customer at Truworths for many years. I am extremely disappointed and feel totally let down by one of my favorite clothing stores.