1 reviews | Active since Aug 2015
Disappointed customer
I complained about the bad experience I encountered about the bad treatment and the hash way my account was handled by your collectors and since this matter got into your attention was attended to and partially resolved. Because the problem was the constant accumulation of charges incurred due to arrears but the charges where effected even though I was paying monthly and charges will be effected even if I paid before the cut of date. And after resolving this problem the account remained in incorrect error charges and my credit was also reduced, my balance increased, and they made sure that i do not shop at your stores because my credit to buy is at zero up to this day for someone who does not miss a month without paying and my record history can confirm that and it will only show that i missed April since February when you interfered and now the VVM is starting to call and harass me.
Surprising I started receiving calls fro VVM before anyone from head office calls me to understand my situation of missing the April payment and only this Saturday I received an sms from head office reminding me to pay my monthly instalment or else they will hand me over to collections. I feel that something is wrong here and customers are not treated the same with dignity they deserve and if this approach is the new way Truworths collections has adopted they should inform us not surprise us and continue embarrasing there customers because I unable to use my account because of this inconsistent way of effecting error charges despite that my account is update this unfair treatment cannot continue like this because I cannot enjoy shopping and miss to get nice warm clothes because of some people not doing there jobs right keep on targeting customers like me. Now
I tend to differ that my account was correctly charged i am of the view that my account is always being picked to exercise bad customer treatment without showing any respect for ordinary customers like me who pays there account each and every month and because of my previous unfortunate situation of losing a job due to Covid 19 and struggled to keep up with my account payment you still judge my current account in that fashion no that is wrong.
I i deserve respect like other customers I only April was the only month that was missed and in regard with short payment there is a total miscalculations because this problem dates back in February and that error that was made on your side was never solved despite the fact that I reported it previously.
And I always get handed over unfairly because no one called me from Truwoths to notify or warned about the status of my account. Please check history of this account and make an informed decision objectively then you'll realize that you've made a mistake in your ruling.
And I also request the statements of all the charges made on my short payment against my monthly payment to the shop. There is no consistency in your charges and i am totally disgusted by your little disregard of my complain and you continue to promote bad customer service produced by your workers.
I tend to differ that my account was correctly charged i am of the view that my account is always being picked to exercise bad customer treatment without showing any respect for ordinary customers like me who pays there account each and every month and because of my previous unfortunate situation of losing a job due to Covid 19 and struggled to keep up with my account payment you still judge my current account in that fashion no that is wrong.
I i deserve respect like other customers I only April was the only month that was missed and in regard with short payment there is a total miscalculations because this problem dates back in February and that error that was made on your side was never solved despite the fact that I reported it previously.
And I always get handed over unfairly because no one called me from Truwoths to notify or warned about the status of my account. Please check history of this account and make an informed decision objectively then you'll realize that you've made a mistake in your ruling.
And I also request the statements of all the charges made on my short payment against my monthly payment to the shop. There is no consistency in your charges and i am totally disgusted by your little disregard of my complain and you continue to promote bad customer service produced by your workers.