TM
THEMBI M
1 reviews | Active since Mar 2014
18 Aug 2020, 16:26
Disappointed Customer
June month on the 29th 07:05 I made a payment to truworths account number *** standard bank.My only mistake was to put my name and surname as reference for payment instead of putting my account number.So now the problem is getting truworths to allocate that money to my account.I have emailed through proof payment to pop@truworths,statements@truworths,statements@accounts and the recent one was *** and no one is coming through for me instead I'm getting endless call asking me for a payment of June ,my account is on arrears.I am worried about my points on clear score and I know for a fact that I'm not bad payer. I'm so disappointed and heart broken about this whole situation!
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Replies (2)TM
THEMBI M's updateReviewer Update
20 Aug 2020, 10:42Ok truworths I phoned back as promised and I spoke to Susan who didn't know anything about this matter I had to explain myself all over again and she gave me another email address *** of which is not going through
TM
THEMBI M's update20 Aug 2020, 10:42
Reviewer Update
Ok truworths I phoned back as promised and I spoke to Susan who didn't know anything about this matter I had to explain myself all over again and she gave me another email address *** of which is not going through
TM
THEMBI M's updateReviewer Update
20 Aug 2020, 11:45I just received a call from one of the consultants, Boipelo or something asking me when I'm I going to pay the shortfall and if I would like her to set up a debit order for me.Im so confused,what's going on with Truworths? Why is it difficult to allocate the R550 I paid to my account? And who is responsible for checking emails sent to POP
TM
THEMBI M's update20 Aug 2020, 11:45
Reviewer Update
I just received a call from one of the consultants, Boipelo or something asking me when I'm I going to pay the shortfall and if I would like her to set up a debit order for me.Im so confused,what's going on with Truworths? Why is it difficult to allocate the R550 I paid to my account? And who is responsible for checking emails sent to POP