Disappointed customer

Hi on 29th May 2021, my daughter received an gift with the price tag on, however I did not get the slip from the person that gave her the gift. The item was to small and I then went to there Canal walk store for an gift exchange, the manager did not want to assist, I then went to there Zevenwacht branch and yit again the store manager was reluctant to assist. I later called there customer service and was advised that it was up to the manager to assist with the exchange as they do not help customers resolve issues like this. Problem is that I do not want the money or anything, I just want to exchange it for something that will suit her. I am very disappointed in the customer service I got.