Disappointed client

I am a disappointed client. I placed an orders online 2 weeks ago and it was delivered at ur store in Bellville I then went to collect it on Wednesday the 23rd just before 5pm I was told that the system was offline I was a lil bit bummed but it's not the staffs fault so I left.. Saturday the 26 I checked trading hours on ur website and it had 9-5pm so at 1pm I left work and went to the store coz I needed the clothes for Saturday night *my son's school concert* and I ordered his takkies by u guys. So I get to bellville and the shop had just closed but there were still clients in the store so there was a lady at the door I asked her to speak to a manager and explain my situation i just needed my order or they could bring it to me at the door and I had my ID and the sms and I had been there Wed and they were offline and online trading hours were until 5pm lady at the door closed the door and looked at the cashier's side and looked at me and said no.. I think there were supposed to have been assisted considering the fact that I was there Wed and was not assisted and I did not want to shop I just needed order and it's not like they were walking out of the store and I asked them to reopen the store for me.. I was very disappointed and now m Abit to take a taxi and go back to Bellville for the 3rd time. If I hadn't been there before I would not have a problem. Please update ur trading hours.