Disappointed by Truworths

I bought shoes from Truworths Musina on 20th December 2019 and returned them on 23rd December 2019. The reason I returned the shoes was on the basis of poor quality. The staff at Musina told me I cannot return the shoes as they were already worn. The shoes were worn the very next day after I bought them on 21 December only for approximately an hour and they were damaged. The material used was evidently of poor quality as the top part of the shoe expanded which caused my toes to slip forward from the shoe and they were no longer comfortable to wear. Only after having to argue with the staff they agreed to take the shoes to be sent for quality review. I lodged a complaint with Truworths about the quality service(staff treatment) and the way this matter was handled by Musina staff. On the 31st of December I got a call from the store manager that she received the complaint but will attend to it when she comes back from leave. She called back today on 16 January 2020 informing me to come to the shop as the return has been rejected and I should come and collect the shoes. I responded that I won't be collecting the shoes as they are no use to me, they are damaged. I am appaulled and outraged at the service I've received from Truworths with regards to this issue. The bottom line is the shoes were of bad quality and now after the treatment I've received I don't even want anything to do those shoes and I demand my refund. I've been a client of Truworths for more than 15 years and that proves loyalty and I've never experienced this kind of treatment, I'm truly disappointed with the service. They have my record, I don't have a tendency of just returning things for no apparent reason.