DISAPPOINTED AT TRUWORTHS

Good Day,

I am very hurt and disappointed in the process and service I received from Truworths as a brand new customer. I got my account 24 March 2022, and took a beautiful watch on account same day, however to my surprise the watch band is too small, it's almost like it's a kiddies watch. This was R895 of money I have to pay back. The watch is still in its packaging, brand new and never used.

I qas pregnant at the time and had complications, hense I couldn't return the watch within 14days. On the 14th day, I qas rushed to emergency to have a csection as my baby was in distress. If I didn't have complications, I would have exchanged the watch for a bigger, more fitting one.

Despite explaining my substation to the store at Mall of Africa, I was told a big fat NO, they will not exchange or refund back into my truworths account because it's past 14days. No empathy no understanding, nothing. I'm sitting with a watch I can't wear, can't return and nothing. I was discharged last week and found strength to come to the mall today to try and change my watch.

I'm at a point where I just want to pay the R900 I owe and close the account if this is the kind of service I receive from Truworths. I am very disappointed.