Disappointed and Heartbroken

I am writing this complaint with outmost disappointment I have an issue with refusal of an exchange for a purchase done yesterday which was the 5 Feb 2026.The consultant assisted me was not the Boss consultant.The consultant continued to assist me however the lady gave a frangance a him instead of the her fragrance.I tried a few other brands however my mind was on the Boss because its my third buy.The lid was not the same but I thought there was revamp to design and it costs more than my usual purchase .So now when I returned I am told because I opened the plastic they can't take back.This a mistake done by the consultant and when the Boss rep came back from break she asked to help not knowing that the one helping me had no knowledge of the Boss brand and I personally thought she knew her story.Now I the customer is blamed for not checking and trusting the consultant.The packaging and perfume is visible that it was not used.The manager was initially refusing to give a solution and was rude and undermined me.I am I suppose to pay for something that I don't want.This is unfair even the treatment I received from the management was disappointing and not giving a solution and states that they must take the perfume because I don't want it and put it in the cupboard.That hit home that my money is not worthy and I must pay for something I don't want.

The Boss rep apologised and advised accordingly like a manager should have done.And I ended up buying the female fragance.Now I have this male Boss fragrance which I honestly am not willing to pay for honestly because its not what I wanted and I was specific in what I needed.So I am dissatisfied in the service at Truworths La Lucia especially how the manager handled it honestly.