Disappointed and Disgusted

Very disappointed with Truworths - I've been paying the account at Truworths shops and during the lockdown by the end of April 2020, I transferred the payment via EFT. From the 9th of May 2020, I've been sending emails after to different departments and even from two different shops with the proof of payment. I've been this backlog excuses but they have time and money to hire people to calls every day for absolutely no crime committed. At the same the number of SMS's and arrogant calls received their employees is disgusting. This week is everyday on all means of communication (Phone calls, SMS's, and email). This is sooo disgusting and unacceptable by all means. Worse case, my credit report is affected and credit scoring has gone down due to the April arrear amount they don't want to rectify even today. I've giving Truworths 24hrs to resolve this matter. My chances of getting my house are ruined by Truworths due to my credit scoring. I regret the day their consultant convince me to open their account - never missed a payment.