1 reviews | Active since Jan 2017

20 Jul 2022, 08:03

Disappointed and disgusted

I am so disappointed and angry at the way I have been treated by truworths for the passed month, I have been a loyal customer for 12 years and my account was always up to date however in March I faced a financial issue and was not able to pay in full however after that I did manage to keep up with my installments. I am now currently on maternity leave from the 15th June, I have not received salary from my company and currently awaiting my uif which is only a small portion of my salary. Consultants have been calling me daily and harrasing me for payment despite me telling them I am awaiting my uif payment and there after I will make a payment of R600 as currently that is all I can afford due to not receiving my full salary. The consultant told me that is not enough I must pay 1 installment and they will not stop calling me. One would think as a loyal customer for so many years truworths would be more accommodating to their customers during their time of difficulty. Once I am back at work and receiving a full salary I will be settling this account and closing it because I would not want to support a company whom I have been loyal to for so many years but during my difficult time they have shown no compassion. Thank you truworths you have just lost a good customer

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Replies (3)
's update20 Jul 2022, 10:01
Reviewer Update
But to receive 5 to 6 calls a day and me having to repeat the same thing to every consultant and they absolutely rude. I made mention that at this moment I can pay R600 a month due to being on maternity leave, if that is not good enough then I don't know.
's update21 Jul 2022, 08:04
Reviewer Update
Once again I received another call this morning from an agent bullying me to pay the account and telling me they cannot accept an arrangement for August I should get someone to help me pay the account. Who does this consultant think she is to tell me I should get someone to pay it for me. You say an arrangement has been made yet I am still receiving these harrasing calls which I will no longer tolerate. I understand my account is in arrears however do I need to be bul**** and harrased by agents.
's update21 Jul 2022, 08:28
Reviewer Update
Another call received now once again being bul**** as per consultant no arrangement of R500 has been made.