yM
yandiswa M
1 reviews | Active since Jan 2015
03 May 2019, 09:09
disappointed
on the 06/04 i bought a kangol eye + lip liner at somerset mall that costs R59 and im stuck with a product that i only used once and that was the end. why would they sell a product that expensive that doesnt even work properly which you can get a product from avon that last more than a month i dont get this really. i cant even take it to any other store coz not all their stores have make up sections pathetic
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Replies (2)
Truworths's replyOfficial
04 May 2019, 14:34 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply04 May 2019, 14:34
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
13 May 2019, 09:20 Thank you for post.
We are sorry to hear that you are disappointed with our product. However,our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been used.
We are pleased to confirm that the relevant Store Management has been in contact with you and that arrangements have been made for your return to the store to have this matter resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We are sorry to hear that you are disappointed with our product. However,our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been used.
We are pleased to confirm that the relevant Store Management has been in contact with you and that arrangements have been made for your return to the store to have this matter resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Truworths's reply13 May 2019, 09:20
Official
Thank you for post.
We are sorry to hear that you are disappointed with our product. However,our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been used.
We are pleased to confirm that the relevant Store Management has been in contact with you and that arrangements have been made for your return to the store to have this matter resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We are sorry to hear that you are disappointed with our product. However,our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been used.
We are pleased to confirm that the relevant Store Management has been in contact with you and that arrangements have been made for your return to the store to have this matter resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team