Disappointed
<p>Hi.I bought cosmetics at TRUWORTHS last Friday for someone it turns out that someone I was buying for already left to kznso on sunday when i was returning to where I bought the cosmetics it was already closed .I had to go to southgate mall that's where I had a problem the cosmetics was I a good condition the lady told me she's going to ask whether she should take them or mast I return to where I bought it thats where she came and told me that I opened it of which I didn't the last time I saw it it was okey there wasn't anything wrong with it and I even left it there because I can see that they wanted me to take it as they where promoting their products.and I want them to know am not gonna pay for I don't know. I've been having my account for more than three years now but what I've experienced lately is total not fair. As for the lady who called she didn't even ask me what happened she just told they won't take it she didn't want to hear my side of the story that's unexeptable.</p>
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy any merchandise returned to our stores must be unused and in their their original packaging. For hygiene purposes no returns are accepted on cosmetic items that have been opened or used.
Upon receipt of your complaint we immediately liaised with the manager of the store mentioned in your post.
We were informed that on the day of your visit the cosmetic items were assessed, by the Admin Manager. Upon assessment she established that the items were not in their original condition and you were informed that a refund could not be authorized due to this. As you were unhappy with this decision the matter was further escalated to the Store Manager, whose findings were the same.
Following your complaint received on 23 May 2016 this matter was also brought to the attention of the Area Manager as well as the representative for the Clinique brand who also declined the return of these items.
We acknowledge that you are not happy with feedback provided however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
In line with our returns policy any merchandise returned to our stores must be unused and in their their original packaging. For hygiene purposes no returns are accepted on cosmetic items that have been opened or used.
Upon receipt of your complaint we immediately liaised with the manager of the store mentioned in your post.
We were informed that on the day of your visit the cosmetic items were assessed, by the Admin Manager. Upon assessment she established that the items were not in their original condition and you were informed that a refund could not be authorized due to this. As you were unhappy with this decision the matter was further escalated to the Store Manager, whose findings were the same.
Following your complaint received on 23 May 2016 this matter was also brought to the attention of the Area Manager as well as the representative for the Clinique brand who also declined the return of these items.
We acknowledge that you are not happy with feedback provided however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
What am gonna request is a footage if not am not gonna pay for what I didn't use I can see you take one side of a story.
What am gonna request is a footage if not am not gonna pay for what I didn't use I can see you take one side of a story.
What am gonna request is a footage if not am not gonna pay for what I didn't use I can see you take one side of a story.
What am gonna request is a footage if not am not gonna pay for what I didn't use I can see you take one side of a story.
Am still waiting for the footage and I don't think that will take so long as I waited
Am still waiting for the footage and I don't think that will take so long as I waited