Disappointed
Bought shoes in Bloemfontein during macufe now I've changed mi mind n went to return shoes at grahamstown branch n got assisted by Murray.
I was told even though I have slip or reciet but they can't take the shoes bcz I did not have a box. How was I suppose to know I shud have been given a box in Bloemfontein. Shoes I bought cash it's like they Chinese shop n don't wanna return mi money. I'm so disappointed by a leading fashion store
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
We have escalated this matter for the attention of the management at the relevant store, as well as their Area Manager. We were informed that your request for a return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We acknowledge your frustration for the manner in which you felt this matter has been attended to, and sincerely apologise for any inconvenience and frustration caused. We are however pleased that you will be returning to the store soon, in order for this matter to be acceptably resolved.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
We have escalated this matter for the attention of the management at the relevant store, as well as their Area Manager. We were informed that your request for a return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We acknowledge your frustration for the manner in which you felt this matter has been attended to, and sincerely apologise for any inconvenience and frustration caused. We are however pleased that you will be returning to the store soon, in order for this matter to be acceptably resolved.
Kind regards,
Truworths Online Team