1 reviews | Active since Mar 2009
Difficult to sell Bad Quality!
<p>I purchased an item in May, at the time i didnt fit on the item. It was a sale item. However, when i arrived home the top wasnt a good fit. I wasnt sure about the return time frame. In June i went in to one of the stores to pay my account and enquired about return policy. To my dissapointment i was informed that one only has 30 days in which to return an item. I then proceeded to try to sell the item on my own!! I failed horribly - mostly due to the fact that the garment is flawed. I tried selling to at least 3 ppl and due to the flaws which they pointed out to me they are not prepared to purchase it. Account Number ********** ********** 3 - Spice Print Boho Dress Item number ********** 3 - R499 - I would like to return the garment for a full refund</p>
Thank you for your post.
Whilst we acknowledge that we do have a 30 days returns period for our merchandise, any item presenting a manufacturing fault can be returned within six months from the date of purchase, provided that all criteria of this policy are met.
We can confirm that we have contacted you and that you have agreed to return the item to your closest Truworths store for the manager to assist, in sending the item to our Quality Assurance department for assessment.
We are pleased that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we acknowledge that we do have a 30 days returns period for our merchandise, any item presenting a manufacturing fault can be returned within six months from the date of purchase, provided that all criteria of this policy are met.
We can confirm that we have contacted you and that you have agreed to return the item to your closest Truworths store for the manager to assist, in sending the item to our Quality Assurance department for assessment.
We are pleased that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team