KN
Kenneth N
1 reviews | Active since Mar 2011
03 Jun 2015, 13:25
Difficult exchange
Hi, I received a gift from a friend without a gift receipt. All the tags are still on and the condition is as bought. The process of now exchanging the item does not make sense as all I want to do is exchange the same item for another size. Apparently this cannot be done due to no receipt. Surely, just exchanging for size should be some sort of exception as there is no difference in price.
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Truworths's replyOfficial
08 Jun 2015, 15:15Hello kennaicker,
Thank you for your post.
We acknowledge that you have been informed of our Returns Policy, and regret that you are not pleased with the outcome to your query. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We confirm that you were contacted by one of our consultants who advised you to obtain the original/ gift receipt in order for us to assist with an effortless exchange.
We trust that you will be able to perceive and accept our stance regarding this matter.
Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge that you have been informed of our Returns Policy, and regret that you are not pleased with the outcome to your query. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We confirm that you were contacted by one of our consultants who advised you to obtain the original/ gift receipt in order for us to assist with an effortless exchange.
We trust that you will be able to perceive and accept our stance regarding this matter.
Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply08 Jun 2015, 15:15
Official
Hello kennaicker,
Thank you for your post.
We acknowledge that you have been informed of our Returns Policy, and regret that you are not pleased with the outcome to your query. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We confirm that you were contacted by one of our consultants who advised you to obtain the original/ gift receipt in order for us to assist with an effortless exchange.
We trust that you will be able to perceive and accept our stance regarding this matter.
Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge that you have been informed of our Returns Policy, and regret that you are not pleased with the outcome to your query. This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
We confirm that you were contacted by one of our consultants who advised you to obtain the original/ gift receipt in order for us to assist with an effortless exchange.
We trust that you will be able to perceive and accept our stance regarding this matter.
Should you have any further concerns or comments, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn