MD
Mosa D
1 reviews | Active since Sept 2014
05 Mar 2015, 14:17
Didn't take any credit
Today (05/03/2015) I was told that I did purchased shoes on the 12/02/2014 which I didn't. <br> <br> Please investigate this matter because I cannot pay for something that I didn't purchase.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
12 Mar 2015, 10:45Hello Rudance,
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post we deemed it necessary to escalate the matter to the relevant store for investigation. We were informed that due to a postal mix up the incorrect card was delivered to you and vice versa for the other customer involved. The shoes were erroneously charged to the incorrect account.
However, we confirm that the mistake was rectified the instant it was noticed. The shoes have since been charged to the correct customers account, and credited from yours. We believe that management at the store has been in contact with you to inform you of the error, and that it has in the interim been resolved.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post we deemed it necessary to escalate the matter to the relevant store for investigation. We were informed that due to a postal mix up the incorrect card was delivered to you and vice versa for the other customer involved. The shoes were erroneously charged to the incorrect account.
However, we confirm that the mistake was rectified the instant it was noticed. The shoes have since been charged to the correct customers account, and credited from yours. We believe that management at the store has been in contact with you to inform you of the error, and that it has in the interim been resolved.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Truworths's reply12 Mar 2015, 10:45
Official
Hello Rudance,
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post we deemed it necessary to escalate the matter to the relevant store for investigation. We were informed that due to a postal mix up the incorrect card was delivered to you and vice versa for the other customer involved. The shoes were erroneously charged to the incorrect account.
However, we confirm that the mistake was rectified the instant it was noticed. The shoes have since been charged to the correct customers account, and credited from yours. We believe that management at the store has been in contact with you to inform you of the error, and that it has in the interim been resolved.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post we deemed it necessary to escalate the matter to the relevant store for investigation. We were informed that due to a postal mix up the incorrect card was delivered to you and vice versa for the other customer involved. The shoes were erroneously charged to the incorrect account.
However, we confirm that the mistake was rectified the instant it was noticed. The shoes have since been charged to the correct customers account, and credited from yours. We believe that management at the store has been in contact with you to inform you of the error, and that it has in the interim been resolved.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine